Welcome to Virexoo™.

These Terms and Conditions explain the order, payment, shipping, and after-sales arrangements that apply when you purchase journaling stationery, decorative stickers, and paper collage supplies at www.virexoo.com. Before placing an order, please read these terms together with the relevant product descriptions and policy pages.

1. Business Information & Scope

This website is owned and operated by Shenzhen Kejingzhi Technology Co., Ltd., the business responsible for selling products through this website and handling related customer service.

Brand Name: 𝒗𝒊𝒓𝒆𝒙𝒐𝒐™
Website: www.virexoo.com
Legal Company Name & Website Operator: Shenzhen Kejingzhi Technology Co., Ltd.
Owner: Chen Junyu

Business Address:
Room 303, Block B, No. 4003 Longgang Avenue (Longgang Section)
Nanlian Community, Longgang Subdistrict
Longgang District, Shenzhen City, China

These terms apply to product purchases through this website. For other rules concerning website access and use, please review our Terms of Use. For information about how personal information is handled, please review our Privacy Policy.

2. Eligibility & Accurate Information

The person placing an order must have the legal capacity required to enter into a purchase contract. Purchases by minors must involve a parent or guardian’s participation and authorization where required.

Provide accurate names, email addresses, phone numbers, shipping addresses, and necessary billing information. You must be authorized to use your selected payment method.

If you purchase a gift for someone else, make sure you are authorized to provide the recipient’s information and enter their delivery details correctly. Do not include unnecessary sensitive information in order notes.

Contact us promptly if your address or contact details change. Whether an adjustment is possible depends on the order’s processing status.

3. Product Descriptions & Design Selection

Our products include shaped sticky notes, writable memo notes, decorative stickers, PET stickers, felt stickers, vintage paper materials, gingham paper, embossed paper, and die-cut collage cards.

Materials, dimensions, thickness, adhesive properties, and package quantities may vary between collections. Refer to the individual product page and your selected option.

When purchasing, distinguish between:

• An individual design and a complete collection;

• A single package and a bundled set;

• Self-adhesive products and materials requiring separate glue;

• Included products and photography props;

• Your selected design and other designs shown in collection photographs.

Any random assortment or mixed-design arrangement must be clearly disclosed before purchase. An item not described as randomly assorted should not be replaced with another design by default.

4. Photographs, Colors & Material Appearance

Product photographs show appearance, details, and styling ideas. Screen settings, lighting, and viewing angles may cause slight differences in color and texture.

Embossed relief, PET transparency, and felt fibers may also appear different under different lighting.

Normal display differences should not be used to explain a substantially incorrect item, a materially different material, missing quantities, or a significant discrepancy from the description.

If you have specific requirements concerning color, size, or writing performance, contact us before purchasing rather than relying solely on lifestyle photographs.

5. Package Contents & Intended Use

Only items expressly listed on the product page are included. Notebooks, pens, scissors, tape, and other styling props are not included unless stated in the package contents.

Our products are primarily intended for journals, scrapbooks, handmade cards, and related creative projects. Unless expressly stated otherwise, do not assume that they are waterproof, heat-resistant, washable, repositionable, or suitable for prolonged outdoor use.

Different papers may respond differently to fountain pens, markers, and other inks. Test a small area before writing or attaching materials to a finished project.

These recommendations do not affect your legal rights concerning defective products or inaccurate descriptions.

6. Prices, Currency & Additional Charges

Product prices, checkout currency, and the final amount due are determined by the information expressly displayed at the time of purchase.

Applicable shipping charges, taxes, and discounts must be shown during checkout. International orders may involve import charges; review our Shipping Policy and checkout information for details.

Promotions may have expiration dates, minimum purchase requirements, product restrictions, or other conditions. Whether offers can be combined depends on the promotion terms and checkout result.

Price changes generally apply to future purchases. A subsequent price change does not automatically adjust a confirmed order unless an express price-adjustment commitment applies.

7. Placing an Order & Purchase Confirmation

Before paying, review the products, designs, quantities, address, and final total.

An order number or automated notification records receipt of your purchase request. Refer to the order page and relevant notifications to confirm payment status, order verification, and subsequent processing.

We will not cancel orders without a reasonable basis. If an order cannot be fulfilled, payment is incomplete, there is a reasonable concern about an unauthorized transaction, or material information is incorrect, we will contact you promptly.

If payment has been collected but the order cannot be fulfilled, we will explain the reason and arrange repayment of the relevant amount. We will not substitute store credit as the only option where a monetary refund is legally required.

8. Availability & Product Substitutions

Availability may change as orders are placed. If we discover that a selected memo note, sticker, or material cannot be supplied, we will contact you.

Depending on the circumstances, you may choose to wait, approve a substitution, cancel the affected item, or cancel the order.

We will not replace your selected design, material, or package format with a substantially different product without your agreement.

If part of an order cannot be fulfilled, we will explain the effect on the remaining items, shipping charges, and refund amount so you can understand your options.

9. Information Errors & Pricing Discrepancies

If a material error appears in product information, quantities, or pricing, we will investigate and correct it promptly.

If an error affects an order you have already submitted, we will explain the correct information and available options.

We will not charge a higher amount without your confirmation or require you to accept a substantially different product. If a reasonable arrangement cannot be reached, we will cancel the affected transaction and refund the relevant payment as required.

Routine page corrections should not be used to retroactively reduce expressly promised contents or rights associated with a confirmed order.

10. Payment & Transaction Verification

Complete payment through the website’s official checkout process. For payment options, confirmation, and duplicate-transaction assistance, review our Payment & Security page.

Where necessary, an order may require verification of payment authorization, billing details, or shipping information. Verification will be limited to reasonably necessary information. We will not ask you to email your card security code, account password, or verification codes.

If a payment fails or remains pending, check whether an order has already been generated before trying again to reduce duplicate transactions.

11. Shipping & Delay Resolution

Regular orders are typically processed within 1–3 business days after payment confirmation. Standard delivery is estimated within 5–15 business days after dispatch. Where special products or addresses have expressly disclosed arrangements, refer to the information provided for that order.

Shipping charges are displayed at checkout. Processing and transit are separate stages. Review our Shipping Policy for delivery coverage, tracking, and international shipping details.

If we cannot dispatch within the promised timeframe, we will explain the delay and provide applicable options, including agreeing to wait or canceling for a refund. We will not require indefinite waiting.

We will continue to assist with lost packages, damage, and delivery issues after handoff to the carrier. A “Delivered” tracking status alone will not automatically prevent an investigation.

12. Order Changes & Cancellations

Contact customer support promptly if you need to change a design, quantity, address, or cancel an order.

We will check whether adjustments are possible before the order reaches a fulfillment stage that cannot be changed. Dispatched orders may not be recallable, but you may pursue the applicable return process.

We will not automatically impose undisclosed cancellation charges. Any reasonable fees or restrictions must be clearly explained within their applicable scope.

Statutory withdrawal, cancellation, or other consumer rights will not be improperly reduced by ordinary order-processing restrictions.

13. Returns, Missing Items & Product Issues

Review our Return & Refund Policy for return periods, application procedures, condition requirements, cost responsibilities, and refund timing.

If an item arrives damaged, incomplete, incorrect, or materially different from its description, retain the product and packaging. Provide your order number, a description of the issue, and necessary photographs.

Depending on the circumstances, we will coordinate missing-item shipments, replacements, refunds, or another appropriate solution. Costs associated with our errors or product issues should not be treated in the same way as costs for a simple change-of-preference return.

Writing on, trimming, or attaching materials may affect eligibility for an ordinary preference-based return. However, use alone does not automatically remove your legal rights concerning an existing defect.

14. Designs & Commercial Use

Purchasing physical materials does not transfer copyright in their designs, text, illustrations, or brand marks. It does not automatically authorize reproduction, printing, or digital distribution.

Using materials in a personal journal or handmade card differs from scanning designs for mass printing, creating digital supply packs, or reproducing them for sale.

If you intend to use materials in products for commercial sale, verify the applicable permissions and any third-party rights. Product availability alone does not mean that every design is licensed for every commercial purpose.

Where express licensing information accompanies a product, refer to that information to understand the permitted scope.

15. Responsibility & Consumer Rights

We will supply products according to their descriptions and order agreements and reasonably address transaction-related issues.

These terms do not exclude or limit liability that applicable law does not allow to be excluded or limited. They do not reduce statutory rights concerning product quality, refunds, withdrawal, or remedies.

Issues involving misuse, improper storage, or unsuitable tools will be assessed according to their actual cause. An item’s having been used does not automatically establish customer responsibility.

If transportation disruptions or other events beyond reasonable control occur, we will explain their impact and coordinate an appropriate response. Such circumstances do not automatically remove refund or other applicable obligations.

16. Updates & Dispute Resolution

We may update these terms to reflect changes in products, services, or business arrangements. Updated versions will be published on this page.

Later updates will not automatically change the core conditions of an existing purchase retroactively. Existing orders will be handled according to the applicable purchase agreement and mandatory requirements.

If these terms conflict with another policy, we will investigate and provide a clear explanation rather than simply select the version most favorable to us.

If a dispute arises, contact us first to explain the issue. You may still complain to a competent authority or seek other remedies under applicable law. These terms do not require you to surrender legally available dispute-resolution rights.

17. Contact Customer Support

For questions about purchases, orders, or these terms, contact us:

Customer Support Email: service@virexoo.com
Customer Service Phone: +86 184 6620 3678
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Include your order number, if available, the relevant product name, and a description of your question. We review inquiries during our service hours and assist using the order records available.