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VIREXOO™ / THE HELPFUL PAGES

Privacy Policy

At Virexoo™, we respect the personal information you provide when browsing products, purchasing journaling supplies, and contacting customer support.

This policy explains how we collect, use, disclose, and retain information about you, and how you can submit privacy requests. It applies to shopping and service activities at www.virexoo.com.

1. Who Is Responsible for Your Information?

This website is owned and operated by Shenzhen Kejingzhi Technology Co., Ltd. In this policy, “we,” “us,” and “our” refer to that company and its Virexoo™ website.

Legal Company Name: Shenzhen Kejingzhi Technology Co., Ltd.
Brand Name: 𝒗𝒊𝒓𝒆𝒙𝒐𝒐™
Website: www.virexoo.com
Privacy Contact Email: service@virexoo.com

Business Address:
Room 303, Block B, No. 4003 Longgang Avenue (Longgang Section)
Nanlian Community, Longgang Subdistrict
Longgang District, Shenzhen City, China

You can contact us at the email address above to ask about our information practices or request access, correction, deletion, or other assistance.

2. What Information May We Collect?

Information You Provide

When you place an order, complete a form, or contact customer support, we may receive:

  • Your name, email address, and phone number;

  • Shipping and billing addresses;

  • Ordered products, selected designs, quantities, and order notes;

  • Questions, return reasons, and correspondence;

  • Photographs or videos submitted to help investigate product issues;

  • Reviews, product feedback, or creative work you voluntarily submit.

For example, if you report creased embossed paper, missing stickers, or an incorrect collage card, we may need your order number and product photographs to understand the issue.

Provide only information needed to handle your request. Do not send account passwords, verification codes, or unnecessary identity documents.

Order & Payment Information

We may receive records such as order amounts, payment statuses, transaction identifiers, payment methods, and refund statuses.

Payment details are processed by the payment providers used during checkout according to their procedures. We do not ask you to provide your full card number, card security code, or payment password by email or phone.

Browsing & Device Information

The website and its technology providers may collect IP addresses, browser types, device information, access times, referring pages, pages viewed, and interactions with the cart or checkout.

The information actually collected depends on enabled website features, the technologies used, and your privacy choices.

3. Where Does Information Come From?

We primarily obtain information from:

  • You, when shopping, submitting forms, or contacting customer support;

  • Your browser, cookies, and other website technologies;

  • Payment, delivery, and technology providers supporting your order;

  • Account sign-in services or other third-party features you choose to use, if offered.

For example, delivery providers may supply package updates, while payment providers may supply transaction results so we can update your order and respond to inquiries.

4. How Do We Use Information?

Depending on the service involved, we use information to:

  • Create, process, and fulfill orders;

  • Confirm product selections, quantities, and delivery details;

  • Send order, shipping, refund, and other service notifications;

  • Answer questions about materials, package contents, and product use;

  • Investigate damage, missing items, incorrect shipments, and return requests;

  • Maintain website functions, resolve errors, and improve browsing;

  • Identify unusual transactions, fraud, or unauthorized activity;

  • Keep necessary transaction records and meet applicable obligations;

  • Send marketing communications or conduct promotional activities where the required permission has been obtained.

We do not require unrelated personal information simply because you ask about a particular journaling material.

Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the purpose, such as performing an order contract, meeting legal obligations, applicable legitimate interests, or your consent. Activities requiring consent must provide the required choices and withdrawal options.

5. Who May Receive Information?

To operate the website and fulfill orders, we may provide necessary information to these categories of recipients:

  • Ecommerce and technology providers: Supporting website hosting, order management, system maintenance, and related services, including Shopify;

  • Payment providers: Processing payments, refunds, and transaction inquiries;

  • Delivery and fulfillment providers: Receiving names, addresses, phone numbers, and order information needed to deliver packages;

  • Customer support providers: Helping handle inquiries and after-sales requests, if we use such services;

  • Professional advisers or legally authorized recipients: Supporting necessary accounting, legal, or regulatory matters.

If analytics or advertising services are enabled, information may also be provided to relevant providers according to the actual configuration, your choices, and applicable requirements.

We limit disclosures according to their purpose. Where disclosure is required by law, valid legal process, or the protection of legitimate rights, we handle it according to the circumstances.

6. Shopify & Third-Party Services

Our store uses Shopify’s ecommerce platform. Shopify may process information related to website visits, transactions, platform security, and the features it provides.

Shopify’s role and processing purposes may differ between services. You can review its Privacy Policy for information about its practices and available privacy choices:

https://www.shopify.com/legal/privacy

Third-party payment services, delivery services, and websites linked from our store may have their own privacy policies. Review their notices when using those services or leaving our website.

This policy does not replace the notices third parties provide for their independent processing activities.

7. Cookies & Similar Technologies

Cookies are small files stored in your browser or device. The website may use cookies and similar technologies to maintain your cart, remember necessary preferences, support checkout, and protect website operations.

Where enabled, other technologies may support visitor analytics, marketing measurement, or advertising.

Nonessential technologies requiring consent should be used only after the required consent is obtained. You can manage preferences through privacy settings or cookie controls provided on the website, and use your browser settings to restrict or clear cookies.

Restricting necessary cookies may affect cart, sign-in, or checkout functions. You may need to reset your preferences after clearing cookies, changing devices, or using another browser.

Specific technology names, providers, purposes, and durations should reflect the technologies actually used and the corresponding cookie disclosures.

8. Marketing & Advertising Choices

If subscriptions are offered, you can choose whether to receive new collection updates, material-pairing inspiration, or promotional messages.

You can unsubscribe using the link in marketing emails or contact service@virexoo.com. Unsubscribing does not stop necessary order, shipping, refund, or privacy-request communications.

If the website uses targeted advertising technologies, appropriate disclosures and opt-out methods must be provided where required. Some jurisdictions may consider disclosing browsing identifiers to advertising partners a “sale” or “sharing” of personal information, even without a direct monetary payment.

Where applicable, you can submit related requests through the website’s privacy options or our contact email. We handle legally applicable browser privacy preference signals according to the relevant requirements.

9. Product Photographs, Reviews & Journal Artwork

Photographs submitted for after-sales support may contain shipping labels, addresses, or other personal information. Include only necessary details and conceal unrelated information.

Before sharing a journal page, check whether it contains private diary entries, family photographs, receipts, or another person’s contact information. Make sure you have the right to provide content involving other people.

Photographs submitted for after-sales support should not automatically be used for public promotion. If we wish to use your artwork or feedback separately in brand features, social media, or advertising, we will explain the intended use and obtain the necessary permission.

If you voluntarily post through a public review feature, other visitors may see your review, display name, and uploaded images. Do not include order numbers, full addresses, or payment details in public content.

10. How Long Do We Retain Information?

Retention periods depend on processing purposes, order fulfillment, after-sales needs, recordkeeping requirements, and dispute resolution.

Different information may be retained for different periods. Transaction records may need longer retention, while temporary correspondence attachments that are no longer needed can be deleted through applicable procedures.

We do not retain all information indefinitely. When information is no longer needed and there is no applicable basis for keeping it, we will delete, anonymize, or otherwise appropriately handle it.

A deletion request does not necessarily mean all order records can be removed immediately. Some records may remain necessary to meet applicable obligations or resolve outstanding matters.

11. International Processing

Our operating company is located in China. Platform, payment, delivery, and other service providers may be located in other countries or regions.

Your information may therefore be accessed, stored, or processed outside your location. Data protection rules may differ between jurisdictions.

Where processing involves restricted international transfers, we must implement the safeguards required by applicable rules and obtain consent or provide further information where necessary. Contact us with questions about international processing involving your information.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Understand what information we process about you;

  • Request access to or a copy of relevant information;

  • Correct inaccurate or incomplete information;

  • Request deletion of eligible information;

  • Restrict or object to certain processing;

  • Withdraw consent previously given;

  • Request data portability where applicable;

  • Opt out of certain marketing, targeted advertising, or information sale or sharing activities;

  • Complain to a relevant regulator or appeal a request decision where applicable.

These rights may be subject to applicable conditions and exceptions. Withdrawing consent generally does not affect processing carried out on that basis before withdrawal.

We will not subject you to unreasonable differential treatment for lawfully exercising your privacy rights.

13. How to Submit a Privacy Request

Email service@virexoo.com with your request and the email address you used to contact us or place an order.

To prevent unauthorized access or deletion, we may need to verify your identity or authority. Verification will be limited to reasonably necessary information. We will not ask you to send payment passwords or verification codes.

Where applicable rules allow an authorized agent to submit a request, we may need to confirm the agent’s authorization and your identity.

We will handle requests within applicable deadlines. If we cannot fully fulfill a request, we will explain the reason and available next steps where required.

14. Information Security & Children’s Privacy

We take measures appropriate to our business and the information involved to reduce the risk of unauthorized access, disclosure, alteration, or loss. However, no transmission or storage method can guarantee absolute security.

Protect your account and email access, do not share passwords, and avoid submitting sensitive information through public channels.

This website serves general consumers and does not target children below the locally applicable age threshold for personal information collection. Parents or guardians should participate as required when minors make purchases or submit personal information.

If you believe a child has provided personal information without the necessary authorization, contact us so we can investigate and address it.

15. Policy Updates & Contact Information

We may update this policy when website features, service providers, or information practices change. Updated versions will be published on this page. Where additional notice or consent is required, we will follow the applicable requirements.

For questions about this policy or personal information processing, contact us:

Legal Company Name: Shenzhen Kejingzhi Technology Co., Ltd.
Customer Support Email: service@virexoo.com
Customer Service Phone: +86 184 6620 3678
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)