Brand & Company Information
Brand Name: 𝒗𝒊𝒓𝒆𝒙𝒐𝒐™
Website: www.virexoo.com
Legal Company Name: Shenzhen Kejingzhi Technology Co., Ltd.
Website Operator: Shenzhen Kejingzhi Technology Co., Ltd.
Owner: Chen Junyu
Business Address:
Room 303, Block B, No. 4003 Longgang Avenue (Longgang Section)
Nanlian Community, Longgang Subdistrict
Longgang District, Shenzhen City, China
Customer Support Email: service@virexoo.com
Customer Service Phone: +86 184 6620 3678
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Virexoo™ is owned and operated by Shenzhen Kejingzhi Technology Co., Ltd. The company manages this website, sells the products offered here, and coordinates customer support.
From Choosing Your Materials to Opening Your Package
You might be looking for text stickers for a reading journal or wondering how embossed paper works with gingham collage materials. Whether you have a question before purchasing or need help after placing an order, you can contact us.
Email is the best way to include product links, order details, or photographs with your inquiry.
How Can We Help?
Products & Choosing Your Supplies
If you would like to learn more about our memo notes, PET stickers, felt stickers, decorative papers, or collage cards, send us the product name or page link and tell us what you would like to confirm. For example:
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Whether the item is self-adhesive or requires separate glue or double-sided tape;
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What is included in the package and which items shown are styling props;
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Differences in materials, textures, thickness, or designs;
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Whether the item suits your planned journal page, handmade card, or collage project.
Application methods vary by product. We will help you assess your options using the information available for the specific item.
Orders & Delivery
For questions about payment status, order processing, tracking, or delivery issues, please include:
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Your order number;
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The name and email address used at checkout;
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A description of the question or issue;
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Your tracking number or relevant screenshots, if available.
If you need to change your shipping information or request an order cancellation, contact us as soon as possible. Whether a change can be made depends on the order’s processing status and the applicable policy.
Issues with an Item You Received
If your order arrives damaged, incomplete, incorrect, or materially different from the product description, please keep the items and packaging. Email us your order number, a description of the issue, and clear photographs.
For creased paper, damaged collage-card edges, or issues with stickers, photographs of both the overall package and the affected details can help us understand what happened and coordinate an appropriate solution.
Returns & Refunds
To request a return or ask about a refund, send us your order number, the name of the affected item, and the reason for your request. Please refer to our Return & Refund Policy for eligibility requirements, shipping costs, and refund procedures.
The business address above identifies our operating company. Please do not send items back before receiving return instructions. If a return is required, we will provide the appropriate return address and instructions for your request.
Help Us Keep Your Inquiry Organized
You can use one of these email subject formats:
Order Inquiry | Order Number
Product Question | Product Name
After-Sales Support | Order Number
Please add follow-up information to the same email thread so we can keep the details of your inquiry together. Customer support reviews inquiries during the service hours listed above. Messages received outside those hours will be reviewed during a subsequent service period.
Please do not email your full payment card number, payment password, or account verification codes. Your order number and checkout contact details are usually sufficient for an order inquiry.
Share Your Journaling Ideas
We also welcome suggestions about collection pairings, material themes, and product instructions.
A reading-journal entry, a travel collage, or a small idea that makes a material easier to use can help us better understand what journal creators need.
Email us at: service@virexoo.com